Engineering manager with 5+ years of people leadership at Zendesk, building and scaling teams that own real-time infrastructure serving millions of customer service interactions. Track record of growing engineers (6 promotions across 4 engineers, including intern to senior), mentoring and coaching across seniority levels, merging teams through cultural alignment, and pioneering AI-driven engineering workflows. Previously a senior frontend engineer with deep React expertise.
Zendesk, Singapore
- Manage a team of 8 engineers (Senior to Senior Staff) owning Zendesk's real-time omnichannel routing infrastructure, serving enterprise customers at scale
- Merged two teams into a unified team during a transition period where key senior members were unavailable. Co-created processes, identity, and culture with the team through collaborative decision-making. Presented this playbook at an internal tech summit
- Coached every original team member up over 3 years, achieving 6 promotions across 4 engineers (intern to senior engineer, two to Staff, one to Senior Staff) through structured performance management, stretch assignments, and deliberate project ownership
- Ship 2+ product epics per quarter, consistently ahead of schedule. Own quarterly roadmap planning with epic-level sprint breakdowns. Team adapts quickly to production incidents, cross-functional requests, and shifting priorities
- Drove AI adoption beyond own team: built reusable AI developer tools, helped other teams roll out AI-assisted code reviews, and introduced AI-driven end-to-end testing for a greenfield service
- Established engineering culture through lab days, hackathons, and knowledge-sharing sessions. Founded a social community club, organizing quarterly events for the Singapore engineering community
Zendesk, Singapore
- Built a team of 5 engineers from inception, owning backend routing services for Zendesk's Agent Workspace
- Owned a cross-org workstream end-to-end, influencing frontend, QA, and product teams across multiple offices to align on a shared delivery plan. Coordinated cross-functional delivery through EAP, beta, and GA
- Established all team processes from scratch: sprint cadence, 1-on-1 framework with structured performance management, on-call rotations, quarterly roadmap planning with OKRs, feedback sessions, and champion roles
- Improved production smoke test reliability, proactively capturing incidents before customer impact. Consistently met operational SLAs
- Sustained team delivery velocity and morale through an org-wide layoff that directly impacted the team, guiding the team through the transition with clear communication and stakeholder management
Zendesk, Singapore
- Developed frontend features for Zendesk Agent Workspace including Chat Dashboard, chat-to-messaging migration, and Answer Bot handoff for Native Messaging
- Introduced a React hook pattern to eliminate unnecessary backend calls. Became a standard pattern adopted across the codebase. Co-presented at an internal tech summit
- Led Cypress E2E testing POC and owned smoke testing, capturing 7 production incidents in 6 weeks
- Founded the biweekly SG Tech Brownbag series for the Singapore engineering community
Standard Chartered Bank, Singapore
- Managed internal open-source React UI component library with design system documentation, automated versioning and CI/CD release pipeline, used by 5+ engineering teams across the bank's digital banking division
- Built and maintained shared frontend tooling within a regulated banking environment: custom react-scripts, Babel/ESLint presets, and custom ESLint plugins, adhering to internal audit and compliance standards
Product Manager & App Experience, ezbuy
2017
Senior Full Stack Engineer, honestbee
2016 ~ 2017
Senior Full Stack Engineer, Wego
2014 ~ 2015
Staff Software Engineer, Favorite Medium
2013 ~ 2014
Technical Analyst, Credit Suisse
2011 ~ 2012
"A Playbook for Seamless Team Mergers"
-- Internal Tech Summit 2025
"Skipping Network Calls in React Hooks"
-- Internal Tech Summit 2021
Nanyang Technological University
2006 ~ 2010
First Class Honours. Dean's List. MOE Scholar.
Founder Institute
2013
World's largest pre-seed startup accelerator program.
Competitive cyclist (National Champion 2025). Summited Kilimanjaro and Elbrus. Trail runner.